Why is my Stick not connecting or not found in the App?

If you're encountering difficulty connecting your Stick to the app, it might be due to the following reasons:

Incorrect Placement on Charger:

• Ensure the round metal cap of the Stick touches the metal spring of the charger.

Correct Stick placement on the MeatStick charger

Correct Stick placement on the MeatStick Mini charger

Bluetooth Issues:

• Restart your phone to resolve potential Bluetooth problems.

Location Permissions:

• Check your phone's settings to ensure the MeatStick app has "Always" location permissions.

Insufficient Charging:

• Make sure the Stick is sufficiently charged and the contact points are clean. Place the Stick back on the charger and press the button to initiate charging. Let it charge until the LED turns off before attempting to connect again.

If the issue persists and your Stick doesn't appear in the app, please create a ticket at https://tms.fyi/help.