Why is my Stick not connecting or not found in the App?

If you're encountering difficulty connecting your Stick to the app, it might be due to the following reasons:

  1. Incorrect Placement on Charger: Ensure your Stick is placed correctly on the charger. The round metal cap of the Stick should touch the metal spring of the charger, as shown in the image below:

  1. Bluetooth Issues: If you're experiencing connectivity issues, try restarting your phone. This can sometimes resolve Bluetooth-related problems.

  2. Location Permissions: Check your phone's settings to ensure that the MeatStick app has been granted "Always" location permissions. This is essential for seamless connection.

  3. Insufficient Charging: If your MeatStick hasn't been charged sufficiently, it may not connect. Ensure that the contact points between the Stick and the charger are clean. Clean the round metal cap and stainless steel parts to ensure they appear as steel and not black.

For optimal results, place the Stick back on the charger and press the button to initiate charging. Let it charge for at least until LED is off before attempting to connect again.

If the issue persists and your Stick doesn't appear in the app, please create a ticket at https://tms.fyi/help.

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