Why is my Stick not connecting or not found in the App?

If you're having trouble connecting your Stick to the app, it might be due to the following reasons:

1. Incorrect Placement on Charger:

   • Ensure the round metal cap of the Stick touches the metal spring of the charger.

Correct Stick placement on the MeatStick 4X charger.

Correct Stick placement on the MeatStick Chef X charger.

1. Bluetooth Issues:

   • Restart your phone to resolve potential Bluetooth problems.

2. Insufficient Charging:

   • Make sure the Stick is sufficiently charged and the contact points are clean. The round metal cap and stainless steel parts should appear as steel, not black.

   • Place the Stick back on the charger, press the button to initiate charging, and let it charge until the LED turns off.

If the issue persists and your Stick doesn't appear in the app, please create a ticket at https://tms.fyi/help.