> For the complete documentation index, see [llms.txt](https://docs.themeatstick.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.themeatstick.com/buying-help-and-warranty/buying-and-warranty/warranty-and-returns.md).

# Warranty and returns

## Warranty coverage

Your MeatStick product is covered by a **1-year limited warranty** from the date of purchase. It covers manufacturing defects and component failures under normal use.

The warranty does not cover:

* Damage from misuse, accidental drops, or use beyond the product's rated operating range
* Damage from unauthorized modifications or repairs
* Normal cosmetic wear (handle scratches, surface discoloration from regular cooking heat)
* Loss or theft
* Products bought through closeout, clearance, liquidation, overstock, or daily-deal channels, or from any unauthorized reseller. Warranty applies to products bought new from themeatstick.com or an authorized MeatStick retailer or dealer (including Amazon when sold by The MeatStick); if you're unsure whether your product is covered, contact support with your proof of purchase.

For the complete warranty terms — including coverage period, regional scope, and limitations — see our full [Warranty Policy](https://themeatstick.com/pages/warranty).

## Returns

If you bought directly from **themeatstick.com**, here's how returns work:

* **30-day return window.** Unused products can be returned within 30 days of purchase for a refund, minus shipping charges.
* **Like-new condition.** All boxes, packaging, accessories, and manuals must come back in new, resellable condition. Missing or damaged items may be deducted from the refund.
* **Request an RMA first.** Every return needs an RMA number before you ship it back — only our Support Team can issue one. Packages sent back without an RMA can't be guaranteed correct processing.
* **Return shipping** is the customer's responsibility. We suggest insuring the package for its full value.
* **Ship within 2 weeks** of getting your RMA number, or the return may be subject to a 20% restocking fee.
* **Refund timing:** once we receive and approve your return, the original card is refunded within 5–10 business days.
* Used or damaged equipment can't be returned for a refund.
* **Gift cards** are non-returnable.

> **Bought from Amazon or another retailer?** Returns go through that store under their return policy. Warranty support, we handle directly — just reach out below.

## How to start a warranty claim or return

The fastest way to reach our Support Team is to [**fill out a ticket in the app**](https://tms.fyi/help). Include:

1. Your order number (or where you bought the product)
2. The product name (V Forge Set, V Prime Set, MeatStick 4, etc.)
3. A short description of the issue
4. Photos or a short video if the issue is visible

We'll get back to you quickly — usually within a couple of business days.

## Replacement parts

Need a replacement Stick, charger, cable, wired ambient probe, or color ring? See [Replacement parts](/buying-help-and-warranty/buying-and-warranty/replacement-parts.md), or [fill out a ticket in the app](https://tms.fyi/help) and we'll let you know what's available.